Return & Exchange Policy
At The Ranch Boutique, our customers are family, and customer service is our number one priority. We want you to feel confident and excited about every purchase, and we are always happy to help with any questions or concerns!
If you have any questions, please email us at:
📧: theranchboutiqueND@hotmail.com
Returns & Store Credit
If your item isn’t the right fit or you are unhappy with your purchase, we gladly accept eligible returns within 14 days of delivery for STORE CREDIT ONLY.
NO REFUNDS WILL BE ISSUED | STORE CREDIT ONLY
Store credit will be issued as an electronic gift card sent to the email address used for your order.
Return packages must be postmarked within 14 days of the delivery date. Packages sent after the 14-day window will be refused and returned to the customer.
Exchanges
Need a different size? We are happy to help with eligible exchanges!
We do not place items on hold for exchanges.
Please mail your item back to the address below.
Once your item is received and inspected, we will process your exchange if the requested item is still available.
The customer is responsible for shipping costs associated with exchanges. Once the exchange is approved, we will send an invoice for the shipping cost of the replacement item before it is shipped.
If your requested item or size is no longer available, store credit will be issued.
Due to the limited quantities we carry, we cannot guarantee replacement items will be available.
Return & Exchange Requirements
To be eligible for a return or exchange:
The item must have been received by you within the last 14 days.
The item must be unworn, unwashed, and in original condition.
Items must be free of makeup, deodorant, stains, pet hair, smoke, perfume, or any other odors.
Original tags must still be attached.
Shoes must be returned with the original shoe box placed inside another shipping box. Shoe boxes damaged during shipping will not be accepted as a return.
Items that do not meet these requirements will not be eligible for store credit or exchange and will be returned to the customer.
Final Sale Items
The following items are FINAL SALE and cannot be returned or exchanged:
Sale items
Items discounted 30% off or more (including special promotions and sales)
Jewelry
Hats
Hair clips and hair accessories
Sunglasses
Purses, wallets, and bags
Gift cards
Return Shipping
Customers are responsible for all shipping costs associated with returns and exchanges.
Original shipping charges are non-refundable.
The Ranch Boutique is not responsible for return packages that are lost, damaged, or not delivered back to us. We recommend keeping tracking information for all returned packages.
Damaged, Defective, or Incorrect Items
Please inspect your order immediately upon delivery.
If you receive an item that is damaged, defective, or incorrect, please contact us within 2 days of delivery at theranchboutiqueND@hotmail.com with photos of the issue so we can make it right.
Requests made after this timeframe may not be eligible for replacement or store credit.
Lost or Damaged Packages
Once your order leaves The Ranch Boutique, USPS is responsible for the delivery and protection of your package.
If your package is delayed, lost, or arrives damaged, please contact USPS first to file a claim. If you are unable to resolve the issue with USPS, please reach out to us and we will do our best to assist.
Additional Policy Information
Limited Inventory:
Due to the nature of boutique inventory, we carry limited quantities of each item. We cannot guarantee that the same item, color, or size will be available for an exchange. If an exchange item is unavailable, store credit will be issued.
Returned or Refused Packages:
Customers are responsible for providing an accurate shipping address at checkout. If a package is returned to The Ranch Boutique due to an incorrect address, refusal of delivery, or failure to claim the package, the customer is responsible for any additional shipping costs needed to resend the order.
Color Variations:
We do our best to photograph and describe our products accurately. However, colors may appear slightly different depending on your device, screen settings, lighting, and photography conditions. Slight color variations are not considered defects.
Policy Exceptions:
To ensure fairness and consistency for all customers, we are unable to make exceptions outside of the guidelines listed in this policy.
Return Address:
The Ranch Boutique
5580 78th Ave NW
Palermo, ND 58769
Thank you so much for shopping small and supporting The Ranch Boutique! We appreciate every order and are always here to help make your shopping experience a great one. 🤎
📧 theranchboutiqueND@hotmail.com